Privacy Policy

Ridge Media

Last updated: 15 October 2026

At Ridge Media, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose information when you visit our website, enquire about our services or interact with our advertising.

1. Information We Collect

When you contact Ridge Media, we may collect:

  • Your name

  • Email address

  • Phone number

  • Business name and website

  • Details about your project or content requirements

  • Information you voluntarily provide through enquiry forms, emails or social media

We may also collect basic website usage information through cookies, analytics and advertising technologies.

2. How We Collect Information

We collect information when you:

  • Submit an enquiry through our website at https://ridgemedia.au

  • Complete a Facebook or Instagram lead form

  • Contact us by email, phone or social media

  • Engage with our advertising or website

Some information may be collected automatically through website analytics and advertising tools.

3. How We Use Your Information

We use the information collected to:

  • Respond to enquiries and provide quotes

  • Discuss photography, videography and content production services

  • Communicate about potential and existing projects

  • Deliver our services and manage client relationships

  • Improve our website, advertising and customer experience

  • Send marketing communications where permitted by law

You can request to stop receiving marketing communications at any time.

4. Facebook and Instagram Advertising

Ridge Media uses Meta platforms, including Facebook and Instagram, to advertise our services and generate enquiries.

When you submit a Meta lead form, the information you provide is shared with Ridge Media so we can contact you regarding your enquiry, discuss your requirements and provide relevant information about our services.

Meta may separately process information according to its own privacy policies.

5. Sharing Your Information

We may share personal information with trusted third-party service providers where reasonably necessary to operate our business, including website hosting, email, customer management, analytics, advertising and business administration services.

Some service providers may process or store information outside Australia. Where practicable, we will provide further information about relevant overseas locations on request.

We do not sell personal information to third parties.

We may also disclose information where required or authorised by law.

6. Storage and Security

We take reasonable steps to protect personal information against misuse, loss, unauthorised access, modification and disclosure.

Information may be stored using secure digital platforms and business systems.

We retain personal information for as long as reasonably necessary for our business activities or to meet legal obligations, after which it is securely deleted or de-identified where appropriate.

7. Cookies and Website Analytics

Our website may use cookies and third-party analytics or advertising tools to understand website traffic, measure advertising performance and improve our services.

You can manage cookies through your browser settings. Some tracking technologies may also be controlled through the relevant platform's privacy settings.

8. Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you, request corrections or ask for information to be deleted.

We will consider and respond to requests in accordance with applicable law.

9. Privacy Concerns

If you have a question or concern about how your personal information is handled, please contact us using the details below.

We will review your concern and respond within a reasonable timeframe.

10. Contact Us

Ridge Media

Website: https://ridgemedia.au

Email: hello@ridgemedia.au

Location: Melbourne, Victoria, Australia

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business practices, technology or applicable laws.

Any updates will be published on this page with a revised date.